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The Conversation Prism v4.0 by Brian Solis and JESS3 2013

The Conversation Prism v4.0 by Brian Solis and JESS3 2013. I spend a great deal of my spare time exploring apps and new web based resources, and to be frank, whats available is pretty overwhelming. Therefore, the conversion prism v4.0

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Posted in Business processes, Content Marketing, Customer service, Infographic, Marketing, social media, Technology

Driving school business productivity series – minimising orphan time could make you $15,600 pa!

Say no to orphan time in your diary

If you have gaps in your daily schedule which is insufficient to fit a standard appointment but more than your required travel time you have lost income represented by the unused productive time. This phenomenon is most prevalent in multiple-channel

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Posted in Blog, Business processes, Customer service, ecommerce, Online bookings, Software

Hidden costs and lost opportunities can’t be ignored in decision making

Often we make decisions based on the cost price of a service or asset ignoring the benefits that will arise and the hidden costs of not proceeding. This approach may result in a false economy whereby the apparent savings, the acquisition price, is…

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